Refund & Replacement
Refund, Replacement & Warranty Policy
1. Customers must record a proper unboxing video, starting from cutting the courier poly. If the video starts after the product has already been unboxed, the company may not take responsibility for any discrepancies.
2. Customers must preserve and share a digital copy of the invoice when claiming a refund or replacement.
3. Customers must scan the QR code provided on the product box and select “activate” on the landing page to activate the warranty. If the product purchase date and date of activating warranty via scanning QR code do not match, the earlier of the two dates will be considered as warranty activation date.
4. Refunds or replacements will not be accepted for products physically damaged by the customer (e.g., dropped, burned, or damaged by short circuit).
5. After receiving a complaint, the company may conduct a technical inspection to identify the cause of the damage.
6. In case of a refund (partial or full), it may take up to 10 working days for the amount to be credited to the customer’s respective account.
7. Customers must share any problem-related video through WhatsApp or Messenger.
8. Refunds will not be issued for products that have already been used. Warranty claims will be applicable as per the product’s warranty terms.
9. If the product is purchased from a retailer, the customer must contact the respective retailer for warranty claims.
10. If the product is purchased from another marketplace or e-commerce platform, the customer must contact that respective platform for warranty or refund claims.